Terms of Service

1. Acceptance of Terms

By accessing or using the Prime QR platform ("Service"), operated by Prime Innovation ("Company," "we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Service.

By creating an account, clicking "I Agree," or otherwise accessing the Service, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and have the legal authority to enter into this agreement. If you are using the Service on behalf of a business, you represent that you have the authority to bind that entity.

2. Service Description

Prime QR is a cloud-based software-as-a-service (SaaS) platform that enables businesses to create, manage, and share digital menus and catalogs via QR codes. The Service includes:

• Digital menu and catalog creation with multi-language support
• QR code generation and customization
• Theme customization and branding tools
• AI-powered chat assistant for customer engagement
• Analytics dashboard for menu performance tracking
• Image hosting and management
• Business administration dashboard

3. Account Registration

To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Ensuring your account information remains accurate and up to date

Each business may maintain one primary account. We reserve the right to suspend or terminate accounts that contain false information, violate these Terms, or remain inactive for an extended period. Free-tier accounts with no activity (no owner login and no public menu visits) for 180 days (6 months) will be deactivated and subsequently deleted after a 60-day grace period, as described in Section 12.

4. Subscription & Billing

Free Tier. The Service offers a free tier with limited features. No payment is required for the free tier, and it may be used indefinitely subject to these Terms.

Paid Plans. Paid subscription plans ("Pro," "Basic," "Max") offer additional features and higher usage limits. Paid plans are billed on a monthly or annual basis as selected at the time of purchase.

Free Trial. Paid plans may include a free trial period. At the end of the trial, your subscription will automatically convert to a paid plan unless cancelled.

Payment. We accept payments through KBZPay, WavePay, CB Pay, bank transfers, and other payment methods as made available. All fees are stated in Myanmar Kyat (MMK) or United States Dollars (USD) as applicable. Prices are exclusive of applicable taxes.

Refunds. Subscription fees are generally non-refundable. If you cancel a paid plan, you will retain access to paid features until the end of your current billing cycle.

Plan Changes. You may upgrade or downgrade your subscription at any time. Upgrades take effect immediately. Downgrades take effect at the end of the current billing cycle.

5. License Grant

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription period.

You may not:

• Sublicense, resell, rent, or lease the Service to any third party
• Copy, modify, or create derivative works of the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Remove or alter any proprietary notices or labels
• Use the Service to build a competing product or service

6. Acceptable Use

You agree not to use the Service to:

• Upload, publish, or transmit content that is unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable
• Infringe upon the intellectual property rights of any third party
• Distribute malware, viruses, or any harmful software
• Engage in unauthorized scraping, data mining, or automated access
• Attempt to gain unauthorized access to other accounts or systems
• Interfere with or disrupt the Service or servers
• Violate any applicable local, national, or international law or regulation
• Impersonate any person or entity, or misrepresent your affiliation

We reserve the right to investigate and take appropriate action against any User who violates this section, including removing content, suspending or terminating accounts, and reporting to law enforcement.

7. User Content & Data Ownership

Your Data. You retain all ownership rights to the content you upload to the Service, including menu items, descriptions, images, pricing, and business information ("User Content"). We do not claim ownership of your User Content.

License to Us. By uploading User Content, you grant us a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and distribute your content solely for the purpose of operating and providing the Service.

Data Export. You may export your data at any time through the dashboard or by contacting support. Upon account deletion, we will make reasonable efforts to provide your data within 30 days of request.

Responsibility. You are solely responsible for the accuracy, legality, and appropriateness of your User Content. We do not pre-screen or review User Content but reserve the right to remove content that violates these Terms.

8. Intellectual Property

The Service, including its original content (excluding User Content), features, functionality, design, source code, trademarks, logos, and documentation, is and remains the exclusive property of Prime Innovation and its licensors.

The Service is protected by copyright, trademark, and other intellectual property laws of Myanmar and international jurisdictions. Our trademarks and trade dress may not be used in connection with any product or service without prior written consent.

9. Third-Party Services

The Service integrates with and relies on third-party services to deliver its functionality. These include, but are not limited to:

• Cloud Storage (Cloudflare R2) for image and file hosting
• Authentication Providers (Google, Facebook, Apple, TikTok, LINE) for social login
• AI Providers (via OpenRouter) for AI chat assistant functionality
• Content Delivery Networks (Cloudflare) for performance optimization

Your use of the Service may be subject to the terms and privacy policies of these third-party providers. We are not responsible for the availability, accuracy, or practices of any third-party services.

10. AI Chat Features

The Service includes an AI-powered chat assistant that can answer customer questions about your menu and business based on information you provide. Please note:

• AI-generated responses are informational and may not always be accurate or complete
• You are responsible for ensuring the information provided to the AI (menu items, descriptions, custom instructions) is accurate
• The AI assistant does not provide medical, legal, financial, or professional advice
• AI features are subject to monthly usage quotas based on your subscription plan
• We may use anonymized, aggregated data to improve AI performance, but we do not use your specific business data to train AI models for other customers

11. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (with reasonable advance notice when possible)
• Emergency maintenance or security patches
• Factors beyond our control, including internet outages, hardware failures, or force majeure events

We will make commercially reasonable efforts to minimize downtime and provide advance notice of planned maintenance. We are not liable for any loss or damage resulting from Service unavailability.

12. Termination

By You. You may terminate your account at any time through your account settings or by contacting us at support@prime-qr.com. Upon termination, your right to use the Service ceases immediately (or at the end of the current billing period for paid plans).

By Us. We may suspend or terminate your account immediately, without prior notice, if you breach these Terms, engage in fraudulent activity, or if required by law.

Inactive Free Accounts. Free-tier accounts with no activity (no owner login and no public menu visits) for 180 days (6 months) will be subject to the following lifecycle:

• Warning emails will be sent at 30, 14, 7, and 1 day(s) before deactivation
• After 180 days of inactivity, the account is deactivated and the public menu goes offline
• A 60-day grace period follows, during which the owner can reactivate by simply logging in
• Deletion warning emails are sent at 30 and 7 days before permanent deletion
• After the grace period (240 total days of inactivity), the account and all data are permanently deleted

Paid (active subscription) accounts are exempt from inactivity-based deactivation and deletion.

Effect of Termination. Upon termination:

• Your public menu and QR codes will be deactivated
• You may request an export of your data within 30 days (for voluntary termination)
• After the applicable retention period, your data will be permanently deleted from our systems
• Provisions that by their nature should survive termination (including liability, indemnification, and dispute resolution) will continue in effect

13. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Prime Innovation, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) the Service
• Any conduct or content of any third party on the Service
• Any User Content obtained from the Service
• Unauthorized access, use, or alteration of your transmissions or content

Our total aggregate liability for all claims arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the total amount you paid to us in the twelve (12) months preceding the claim, or (b) one hundred United States dollars (USD $100).

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

We do not warrant that the Service will function uninterrupted, secure, or error-free; that the results obtained from the Service will be accurate or reliable; or that defects will be corrected. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

15. Indemnification

You agree to defend, indemnify, and hold harmless Prime Innovation, its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from:

• Your use of and access to the Service
• Your violation of any provision of these Terms
• Your violation of any third-party right, including intellectual property, privacy, or publicity rights
• Any claim that your User Content caused damage to a third party

16. Modifications to Terms

We reserve the right to modify these Terms at any time. For material changes, we will provide at least 30 days' notice through email, an in-app notification, or a prominent notice on our website before the changes take effect.

Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the updated Terms. If you do not agree with the modified Terms, you must discontinue use of the Service and terminate your account.

17. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Union of Myanmar, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved within 30 days, either party may submit the dispute to binding arbitration in accordance with the rules of the Singapore International Arbitration Centre (SIAC). The arbitration shall be conducted in English and the seat of arbitration shall be Singapore.

Nothing in this section prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

18. Contact Information

If you have any questions about these Terms, please contact us: